Business
Optimization
Solutions

Sam Aganov, Ph.D., M.B.A., Founder&CEO

MISSION STATEMENT

Business Optimization Solutions mission is to assist businesses around the world in creating work environments conducive to personal and professional growth and development. The most important and valuable resource any organization has is its workforce. People strive in environments that address their personal and professional needs and aspirations. Our goal is to help businesses develop and maintain such environments through education, training, counseling, and professional consultation and coaching. We utilize a wide spectrum of resources to help us reach our goal: professionals within our network include psychologists, counselors, life and business coaches, financial counselors, educators, and many other specialists ready to share their knowledge and expertise with our clients. We believe that taking good care of people that work for you does not only communicate professional integrity and ethics, it also creates good and solid business practices that help companies succeed in today's competitive market.

Business Optimization Solutions

PERFORMANCE IMPROVEMENT & UTILIZATION REVIEW

We believe that we have a great product to offer and to ensure that the quality of our service remains high we are continuously monitoring our efficiency and effectiveness both internally and externally. Internally, we have developed a comprehensive performance improvement program that helps us identify ways in which we can enhance our services. Externally, we maintain inclusive utilization review reports that are shared with the management of companies that do business with us

Within the scope of our comprehensive Performance Improvement (PI) program, we use a number of PI indicators that help us measure, track, evaluate, and improve our services.

Our PI indicators are derived from the analysis of:

evaluation of our orientations, presentations, and training programs
reviews of referral records
client satisfaction surveys
management satisfaction surveys
and other useful criteria

In order to continuously improve the quality of our services, we are committed to maintaining detailed utilization review and trend analysis reports and sharing the data with the companies that partner with us. Since all of our internal records are confidential, our reports do not include any clients' identifiable information. However, they do contain a wealth of data that are very useful to us and to the management of the companies we work with in analyzing the value and effectiveness of our services. Our Utilization Review / Trend Analysis reports typically include aggregated data on the following:

in-services / training programs / presentations
referral source / type of referral
demographics
types of services provided
new cases / follow-up cases
and other pertinent information

We see great value of PERFORMANCE IMPROVEMENT and UTILIZATION REVIEW programs to us, as well as the companies that partner with us in their quest to optimize the performance of their businesses

These programs help us identify areas for improvement, determine needs for additional training programs and educational in-services, stay on top of any necessary policy development, perfect our services that improve employee morale and enhance productivity, and ultimately, provide our clients with a set of comprehensive, effective and efficient ways to optimize their business

Business Optimization Solutions

SPECTRUM OF SERVICES

Company-wide on-site orientations on Business Optimization Solutions are conducted quarterly with all employees and managers.

Professional counselors/therapists/coaches provide confidential assessment and counseling services using a brief, solution-focused approach.

Comprehensive training programs for managers are focused on developing and honing effective management skills in the workplace.

Members of executive management teams are offered customized individual and groups business consulting sessions and presentations.

Around-the-clock assistance with various resources and referrals through a confidential toll-free service to all employees and managers.

Secure access to the Business Optimization Solutions' on-line support and referral network.

Business Optimization Solutions are available to consult with management and key liaisons at the onset of the program and continuously throughout with regards to the development and implementation of BOS-related policies and procedures, coordination with related policies and services, coordination with risk management activities, addition of on-site training programs and other support activities.

Comprehensive utilization and activity reports specifically customized to the company's benefit are generated and presented annually, as well as upon the company's request.

A wide variety of materials, including printed materials and on-line resources, is made available to all employees to maximize awareness in the workplace and to promote easy access to BOS services and support.

Business Optimization Solutions

TYPES OF REFERRALS

Any employee of the company may use the BOS services and resources at any time to elicit help with a wide variety of issues that include, but are not limited to:
· Personal/emotional/psychological issues
· Work- or home-related stress
· Life coaching
· Marital/spousal counseling
· Family counseling
· Professional growth/career issues
· Financial planning
· Job performance issues
· Inter-personal conflict
· Help in finding and utilizing community resources

Any manager may refer an employee to BOS for any of the issues listed in the Employee Self-Referrals. Employee's follow-up with the program is voluntary, however with a written permission from the employee, BOS is able to evidence employee's participation.

Any manager may use BOS for professional consultation purposes to assist them in enhancing the manager's performance, as well as that of their respective departments.

BOS offers a variety of scheduled in-services, presentations, and training programs for employees and managers.

Members of management and executive management teams may request in-services, presentations, and training programs focused on specific issues that are especially pertinent to the organization in general, or any department within the organization in particular.

Any member of the Executive Management Team may refer their managers to BOS for any of the issues listed in the Employee Self-Referrals, as well as such issues as:
Leadership training programs
Team building
Business coaching
Risk Control
Stress Management
Conflict Resolution
Manager's follow-up with the program is voluntary, however with a written permission from the manager, BOS is able to evidence manager's participation.

Individual and group consulting sessions are offered to members of executive teams for any topics listed in the Self-Referral section AND Executive Management Referrals section, as well as any other business-related issues in a as customized executive coaching format.

WHAT TO EXPECT WHEN CONTACTING BOS

For some people, asking for help – whether it has to do with personal or professional issues – might not be easy. Knowing exactly what to expect when contacting BOS for the first time can certainly decrease anxiety of that first interaction. Let us assure you that all of our professionals – be they counselors, financial advisors, business coaches, etc. – are sensitive to that fact and are eager to make your interaction with BOS as smooth and as productive as possible. And, once again, let us remind you that our services are confidential. Here's what you may expect when calling us for the first time:

Is there a toll-free number for me to call when contacting BOS?

Yes, there is a 24-hour telephone response and referral support set up through a toll-free number for all employees and managers of your company.

What information should I have at hand for this initial contact?

Your home and work addresses: we may need them to set you up with various services in your area.
Your telephone numbers (home, work, cell) and your e-mail address: we need that to be able to schedule and verify your appointments, as well as to contact you with any follow-ups and referrals.
Some demographic information, such as your date of birth, pay grade level, and your company name: we need this information for our statistical reports only; please remember that your identity will be protected as all of our services are confidential.

Please know that we will try to help you to the best of our ability WHETHER we have all this information or not. However, having these data certainly helps us to develop better ways to help you and to customize the resources we offer to you to address your specific needs.

Is the information I provide confidential?

Yes. The information you share with us will only be available to those who will be providing services to you. Your counselor/coach will discuss confidentiality with you in detail and will provide you with some written information on the subject.

After the initial contact, will anybody check with me to see if I am making progress with the resources you have suggested?

Absolutely. A few days after you initial contact, we will call you to check if you were able to connect with the specialist we referred you to and/or if you are making progress with utilizing our resources and referrals. That having been said, you do not need to wait for our follow-up call if you have any questions about our referrals or if you are experiencing any difficulties connecting with our specialists – simply call out toll-free number for immediate assistance. And of course, feel free to call us with your feedback any time.

Business Optimization Solutions

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