Quality Management

Contemporary business is characterized by a permanent effort to improve. Administrators all over the world need to analyze the activity of the whole company and of each department. It is possible to achieve a success in business control and to solve efficiently all possible problems by adoption of the quality management system based on ISO 9001 international standard.

How exactly can a company adopt the processes management system? How can it control system's quality under different circumstances? What should the company pay attention to? How must it evaluate work results? Who can be charged to carry out such important duties? Only experts with sufficient amount of knowledge and much experience in quality control systems adoption can answer these and many other questions.

How is it possible to form proper processes coordination? How is it possible to evaluate all possible risks and mistakes to minimize them? The quality management system developed and adopted on the basis of ISO international standards can give correct answers to these and many other questions.

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What are ISO standards?

The International Organization for Standardization (ISO) is an international organization which fixes the standards. The ISO deals also with certification problems. ISO's missions are the following ones: to assist to standardization development and to the development of co-operating kinds of activity in the world with a purpose to support international goods and services exchange and to develop cooperation in intellectual scientific technical and economic fields

ISO 9000 is a set of international standards describing requirements to the quality management system of organizations and enterprises.

ISO 9000 standards are adopted in more than 190 countries of the world as national ones. They are applicable to any enterprises regardless of their extent, ownership form and activity field.

The certification is carried out according to the unique standards of this set which correspond to ISO 9001 requirements. A two-level system of correspondence confirmation is in force. Specially established audit organizations (certification bodies) carry out the certification of quality management systems of different organizations.

ISO standards of 9000 set are general quality management standards which are applicable to any enterprises regardless of their extent, ownership form and activity field. The standards permit to estimate both separate processes and all results of company's activity.

ISO 9000 set includes:

The ISO 9000 standard. The current version — «ISO 9000:2005. Quality management systems. Main regulations and vocabulary» — establishes main regulations, definitions and terms.
The ISO 9001 standard. The current version — «ISO 9001:2008 Quality management systems. Requirements» — establishes requirements to the quality management system which are used to confirm organization's ability to satisfy customer's needs and needs of other involved parties.
The ISO 9004 standard. The current version — «ISO 9004:2009 Management to achieve a stable company's success. The approach based on quality management» — is a manual for company's activity improvement. It presupposes continuous improvement of all organization's processes on the condition of involvement of all employees at all levels.

ISO standards are necessary for the following purposes:

to leader on the market;
to create a new qualitative stimulus for company's development;
to improve quality/ security of services or goods;
to perfect the management system and to increase work efficiency;
to systematize company's activity administration;
to obtain competitive advantages in international projects/tenders;
to simplify a process of certificates and permissions obtaining in some countries;
to attract local and foreign partners and investors;
to rise customers' and partners' trust and loyalty;
to improve constantly a quality of processes, services and goods;
to control processes' efficiency;
to avoid possible negative consequences;
to simplify substantially new services' implementation because a planning process of any action is explained in details in inner quality requirements;
to describe clearly recommendations concerning the resources which are to be involved to obtain qualitative fulfillment;
to simplify staff's instruction process, to train quickly company's new employees to work properly and efficiently;
to obtain surely a desirable result;
to elaborate and to adopt indicators of processes' quality;
to develop efficiently and to improve constantly company's processes.

The main requirements of ISO international standards are the following ones: the organization are to elaborate, document, adopt and maintain in an operating condition its quality management system, to improve constantly its efficiency according to the requirements of the quality standards.

The adoption of ISO management standards consists of the following steps:

Mission statement.
Definition of interested parties' needs.
Acquaintance with ISO standards.
Choice of standards set for your company.
Diagnostics of the management organization system on its correspondence to ISO standards.
Determination of processes and their cooperation systems.
Development of a plan of quality management adoption.
Implementation of documents circulation and adoption of the quality management system.
Self-reliant evaluation of adopted system.
Independent audit and certification of ISO standards conformity obtaining.
Permanent improvement of the management system.

What is ISO quality certificate in compliance with ISO 9000 international standards? It is a written documented evidence of object quality compliance with international and national standards. ISO 9001 certificate of quality in ISO certification system determines the requirements to which a certificated object should correspond so that a customer can be completely satisfied with its quality. It is not a list of concrete technical requests to the technological process; it is a system of conditions in which company's activity, its goods and services correspond to ISO 9001 quality standards. The correspondence of certificated products to the established requirements gives a company the right to apply for obtaining of ISO 9001 certificate within ISO system which guarantees high quality, influences positively on company's reputation at international and national levels.

Obtaining of ISO certificate is a long process requiring hard work. That's why, if company's administration has taken this decision, it means that company's mission is to create an absolutely controlled organization.

The ISO 9001 certificate is a guarantee of company's ability to control efficiently its internal activity.
The ISO 9001 certificate is an image tool which is checked and recognized all over the world.
ISO 9001 certificate is an official confirmation of Your Company's high status and of its respectability; it is a recognized demonstration of quality stability of works and services provided by Your Company.
The ISO 9001 certificate guarantees your clients that they make their agreements with invariably working and developing Company which works with highest technologies, disposes of a contemporary material and technical sources and highly skilled professionals. Your ISO 9001 certificate evidences that Your Company's quality management system corresponds to international standards requirements.

ISO Certification is a process of acknowledgment of correspondence of certain certificating objects' parameters to the adopted ISO standards by an independent organization (Certification body).
The process includes documented quality system inspection to prove its correspondence to the standards; and also employees' testing is carried out. It means that it is difficult to obtain a certificate without employees' training.
Then it is necessary to maintain the quality system in operating condition so that it should not lose its flexibility and should not prevent company's developing. The certificate is usually valid during three or five years; the body which has issued the certificate will audit the company once a year. Having carried out the auditing, the auditors propose a report with recommendations on defects elimination based on audit results. If their recommendations are not implemented, the certificate can lose its validity.

Have you decided to develop and adopt ISO 9001 to your company?

We propose consultations on developing and adoption of ISO 9001 Quality Management System: employees' training, consultations on developing of internal quality documentation, activity analysis from client's point of view, auditing/primary audit, training audit, certification audit, internal audit, systems audit and processes audit.

Steps of QMS developing and adopting:

1. Your company's audit (inspection) and proposition of optimal decisions for successful developing and adopting of the quality management system.
2. Determining of the processes which require optimization, standardization and control.
3. Consultations on efficient quality management system developing.
4. Training of company's key specialists.
5. Consultations and trainings for employees at the stage of developing and adopting of the quality management system (lectures, seminars, trainings, etc.).
6. Recommendations on successful quality system adopting and its maintaining in operating condition.
7. Recommendations on developing and implementation of internal quality documentation.
8. Trainings for efficient conducting of internal audit.
9. Recommendations on certification body choosing and ISO 9001 certificate obtaining.

It is an analysis of existing quality management system for its compliance with ISO 9001 standards requirements. The analysis permits to reveal a level of compliance of existing quality management system with ISO 9001 standards requirements, to determine available potential for developing and adopting of the QMS, required sources, to develop project's time schedule and to determine the efficiency of existing business processes.

During the audit the following terms are estimated:

ways of activity planning, means of formation of company's policy and strategy;
forms of company's organizational structure;
structure and functioning of company's business projects and processes;
organization of data exchange and circulation of documents;
company's usage of optimal high technological solutions;

organization of work with company's staff (staff structure, determining of needs in specialists, staff's choice, motivation, training, competence, evaluation and development, evaluation of moral and physiological atmosphere and systems of informal relations in the company);

processes of data collection, their monitoring, analysis and taking decisions (including strategic ones);
achievement of company's current and strategic aims and missions, level of indicators improvement.

Having audited and estimated the existing system, the administration determines processes requiring further optimization and realization. It creates a model of processes which demonstrates functioning and cooperation of business-processes of company's QMS that helps to find out reasons of basic company's problems, inefficient efficacy, risen costs, etc. An analysis of this information is a basis for recommendations on optimization of company's business-processes.

Developing of the quality management system in compliance with ISO 9001 standard starts from company's administrations and key specialists training which are involved in the Project. These employees are formed a project working group. At this stage company's processes are described and formalized in details. Then a quality policy, QMS Administration, a list of procedures, reports and regulations are developed.

All the necessary documents according to ISO 9001 standard requirements are to be developed and sanctioned by the moment of system's adopting. The quality management system transfers from a describing stage into operating one. The policy on quality is published; staff's training is conducted. Business-processes are carried out according to the elaborated models. The necessary relations are established among departments, employees, suppliers and partners. Then QMS internal audit and analysis of results are carried out by the executive administration.

QMS certification in compliance with ISO standard is voluntary. Though the certificate gives real benefits to the company:

Company's status confirmation.
Confirmation of quality management system's efficiency.
Clients' confidence in quality.

We cooperate with leading international certification bodies and we are ready to choose a certification center which is the most correspondent to your company's needs and to present your interests up to obtaining of the certificate.

Be better with ISO – it is the most significant victory!

Remember that company's work must be efficient, company's goods and services must be qualitative and company's gains must grow up. The only possibility to gain in the competitive struggle is to improve company's quality management system in compliance with ISO 9001 standard requirements. They are business rivals who make us develop constantly, become «better, higher, quicker» every day, adopt new technologies and methods and strive for new achievements on our way to perfection. According to ISO opinion the quality includes the compliance with clients' requirements on different subjective and objective parameters which include technical characteristics, prices, services, mobility, compactness, up-to-dateness and many others. If your goods or services satisfy your clients with all their parameters, they are qualitative. It means that clients will come just to Your Company to obtain quality, brining you profits and victory in competitive struggle.

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